1. Support
EVENTY support covers invite issues, guest upload failures, organizer setup, event packs, billing entitlement, venue codes, privacy requests, deletion requests, security concerns, and abuse reports.
2. Guest help
Guest help includes expired or revoked invite links, browser upload failures, app-required events, remove-my-photo requests, and questions about whether an event album is private.
3. Organizer help
Organizer help includes event creation, QR poster and table-card setup, upload windows, review, guest limits, retention, ZIP export, event-pack purchase status, app link behavior, and venue code redemption.
4. Venue and planner help
Venue, planner, and agency help includes event-code sets, customer instructions, staff-ready QR materials, repeat event setup, and questions about how customers redeem sponsored event packs in the mobile app.
5. Billing entitlement help
Billing entitlement help includes missing purchase access, restored purchases, venue code redemption issues, and store receipt problems. Refund and chargeback decisions for in-app purchases may need to be handled through Apple App Store or Google Play support.
6. Privacy, deletion, and abuse
Privacy, security, deletion, or abuse reports should include the product support reference when available, an approximate event date, the device platform, and a concise issue summary. Never send raw invite links or codes, credentials, private media, full payment receipts, or card data by email.
7. Contact
For legal, privacy, security, deletion, or abuse requests, use the support reference shown in the product when available and include only the minimum event date, device platform, and issue summary needed to route the request. Never email raw invite links or codes, credentials, private media, full payment receipts, or card data.